The access to the customer and tech support that a shared website hosting company offers will tell you a lot for the services they offer as well. In case you can use just emails and / or tickets, you have most likely found some reseller not the actual website hosting provider. When this is the case, you will probably have to wait for a couple of days so as to have a problem resolved as your reseller may not be checking their communication regularly or they may need to consult with the actual hosting company for extra help. If the provider offers you various options for communication with quick response time that are available at any moment, they are most likely the top provider, not a reseller. Therefore you will get prompt assistance and quality support as they'll have immediate access to the servers where your account will be created. No matter what the trouble - technical or sales, it's always better to get hold of your website hosting company right away by using your favourite way of communication.
24/7 Customer Support in Shared Website Hosting
We provide 24/7 billing, customer and technical support for all of our Linux shared website hosting packages. Even if you aren't our client yet and you have questions, we will give you a hand in a timely manner and supply you with the needed info, so as to give you the choice to make the very best decision when you purchase your new website hosting account. We're available anytime, including holidays and weekends, and we provide numerous options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your benefit, we have multiple phone numbers internationally, thus you can call the one that is closer to you. The max response time for the email messages and the tickets is 1 hour. The regular response time is around 15-20 minutes, which means that you can forget all about waiting for days and nights to get assistance for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try out our support services even before you purchase a semi-dedicated server account from us since we have telephone and online chat support for billing, pre-sales and general queries. Our agents can assist you to choose the most suitable package or give you details about our servers, so as to confirm if the system requirements for your websites are met. When you're an active client, you also have the option to contact us through e-mail or via our ticketing system, that is accessible through the Hepsia hosting Control Panel. We warrant that any time you employ these two ways of communication, you will get a response within a maximum of 1 hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the hosting services of other suppliers, even large ones, you can compare the response time as it ordinarily takes a whole day for them to address a ticket.
24/7 Customer Support in Dedicated Hosting
We know how important it is to receive quick support in general, let alone if you manage a whole server, so each and every dedicated server that we offer comes with 24/7 support with 1-hour answer time guarantee whatever the situation. The service is absolutely free for all of the difficulties with the server or the software that was installed by our administrators through the setup, so you are able to contact us as many times as you would like, even during holidays. You could either open a trouble ticket from the billing area or you could send an e-mail, and the actual answer time for either rarely surpasses thirty minutes as we have administrators available round the clock. If you want general info about our servers or you've got some billing question/issue, you can also call one of the local phone numbers that we have on three continents or you could employ our live chat service and speak with a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you can add to your server package from the billing Control Panel.