There are a handful of ways to get in touch with the web hosting company whose services you are using, but the one that you’ll always find no matter which company you select is a ticketing system. This is the easiest method of correspondence for a number of reasons. In the event that no client service staff representative is available at the moment and they are all busy, a telephone call may not be replied to, but a ticket will always hit home. Also, you can copy and paste large bits of info without having to worry about printing mistakes, and if a particular problem needs more time to be sorted out or a number of responses need to be exchanged, all the information will be in one and the same location, so either party can always follow the steps taken by the other one. The disadvantage of using tickets to get in touch with your hosting provider is that they’re typically separate from the hosting platform, so if you need to provide information or to follow directions, you’ll need to use no less than 2 separate admin dashboards and this number might increase in case you desire to manage several domain names. Additionally, many hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting an answer.
Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting packages come with an integrated support ticket system, which is an essential part of our custom-created Hepsia Control Panel. In stark contrast to other comparable tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the very same location – invoices, website files, emails, tickets, etc., eliminating the need to go through different systems. If you have any pre-sales or technical questions or any problems, you can post a ticket with a few clicks without having to log out of your hosting Control Panel. During the process, you can pick a category and our system will offer you a variety of educative articles, which will give you additional info and which may help you fix any particular problem before you actually open a ticket. We guarantee a response time of maximum sixty minutes, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is more convenient to manage everything in a single place, which is why we have implemented a ticketing system into the in-house built Hepsia Control Panel, which is offered with every single semi-dedicated server account. This will permit you to manage the correspondence with our tech support staff together with your content, which implies that you will not have to remember additional sign-in credentials for another interface. You’ll be able to send a new ticket or to check the status of an old one with no more than a couple of mouse clicks whilst you are browsing the files hosted in your semi-dedicated account. Besides, you can go through older tickets using a clever search box or read relevant knowledge base articles, which include solutions to commonly met problems. The integrated trouble ticket system is closely monitored 24/7/365 with the maximum response time being just sixty minutes, so there will always be someone to help you out.