A live chat is one of the several methods of communication provided by some website hosting providers as part of their support service. Determined by the service provider, the chat can be used for billing, pre-sales and/or tech support. This method of contact is quicker as compared to a support ticket and it'll make it much less likely to misspell or misunderstand a word in comparison to a phone call with an agent. In addition, if the problem that you experience requires some time to be investigated and taken care of, you will be able to do something else in the meantime instead of just waiting, as you'd have to do when you call. Also, you can employ a live chat assistance service without charge provided that you have Internet accessibility even if your web hosting supplier is situated in a different country and they don't have a local telephone number you can call.
Live Chat Support in Shared Website Hosting
As we consider the fact that a lot of troubles are easily resolved if you talk with a live person, we offer a live chat service for all our potential and existing clients. The chat is available every single day and our support agents will assist you with a number of questions and issues. In case you aren't our customer yet, you'll be able to find out more about our shared website hosting plans and the hosting platform in general to be certain that your web sites will function efficiently on our servers. If you already have an account and you've got some questions or you encounter any problems with some of our services, you will be able to get in touch with us through our live chat and we can provide the needed details or help you troubleshoot the issue. You will need to open a support ticket for certain problems that require longer time or the assistance of a system administrator, but for a number of common issues you'll receive help on the spot.
Live Chat Support in Semi-dedicated Hosting
Thanks to the live chat support service that we offer with our Linux semi-dedicated hosting packages, you will be able to get the replies for any questions you may have or get various issues taken care of without delay. The service is accessible every single day, which means that you're able to contact an agent even on holidays and weekends. In case you're unsure which plan is better for your websites or if our cutting-edge cloud hosting platform matches some system requirements, you may come on our live chat before you purchase anything. In case you are an existing customer, you will be able to get more details about billing issues, account settings and a variety of common technical issues you may encounter, for example if you can't set up an email account in a client on your PC. Our live chat will save you considerable time no matter where you are or when you get in touch with us.