A 99.9% Server Uptime
The advantage of setting up your own shared website hosting platform is that you don’t need to be worried about compatibility – you configure a specific set of software tools in such a way as to work with a defined set of hardware components. The outcome is something considerably more solid and dependable, as there are less possible chances of failure. We’ve set up our cloud hosting system atop time–proven hardware elements along with a significantly customized version of SELinux so as to set up a completely safe environment for your websites.
That is why, with all our Linux shared website hosting packages packages we give you a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
Other than our cloud hosting platform, we have also built our own internal network in all our datacenters. Everything is based on world–class hardware components fabricated by Juniper. On top of that, on each single router, we’ve installed a firewall with an intricate set of rules in order to sift all fishy requests.
As a result, in each of our data center facilities – in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter as well as in our Australian datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done our best to reduce all possible risks with our cloud hosting packages and although we offer excellent tech support, there are times when the customer simply isn’t content with what we have to offer. Or he needs to switch to a more robust web hosting solution, such as a virtual private server or even a dedicated hosting server.
That’s why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not happy, you will receive a refund.
24/7 Technical Support
We’ve cautiously picked each single member of our 24x7 support department to make certain that we can offer you the very best customer support that you can possibly get. Each one of our techs has lots of years of experience dealing with web hosting accounts behind his back, therefore they know what they are doing. Moreover, they are available 24–7–365 – you’ll be able to call them at any moment and they will reply back to you as fast as possible.
Their average response time is below 20 minutes, whilst with many other hosting distributors you are forced to wait around for days. And we offer a 1–hour response time guarantee. No matter what happens, your queries will be answered within one hour.