Technical Support Channels
A 1–Hour Response Time Guarantee
We provide a sixty–minute response warranty for each trouble ticket or e–mail that you send to our help desk support staff. We will swiftly respond to all the common inquiries and forward right away the case to our server admins in case additional assistance is needed. If you make use of our Administration Services package, we’ll execute any of the included server management tasks at a time that has been discussed with you beforehand.
A Top–Class Support Service
Our technical support team will be online for you 24x7 if you need help working with the Control Panel or with any of the applications that we pre–install for you on the dedicated hosting server. Furthermore if you require help with the day–to–day admin tasks on your dedicated server, you can take advantage of the Administration Services package, which includes backup space, OS updates on a weekly basis, installation and troubleshooting procedures, server monitoring and rebooting procedures, etc.
A User–Friendly Help Section
Each Linux dedicated servers hosting package comes with our free–of–cost Control Panel, which offers a comprehensive knowledgebase and a set of educational video tutorials. Whenever you require assistance working with the Control Panel, just push the Videos or Help buttons located in the top right corner.