Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • The Help Center integrated into TecIT Solutions’s Control Panel features a selection of help articles and regularly asked questions. Aimed toward solving any common problem that you may face, they are compiled by our support team of knowledgeable techs.

  • Top quality support service

  • Instructional Video Clips

  • If you’d like to see how an action is completed or how a problem is sorted out, rather than just reading about it, then have a look at our compilation of step–by–step video tutorials. They cover various different topics and will help you swiftly learn how to work with the Control Panel.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7 client care service with a 60–minute support ticket response time guarantee. A group of qualified tech support engineers will be online for you to respond to all the questions that you could possibly have. During off–peak periods, a response will be given in even less than twenty minutes.