Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Resolution Warranty

  • Our technical support staff is available day–and–night to take care of all of your current service demands. Every ticket you send out to us shall be solved within maximum 1 hour. If your issue demands the aid of one of our administrators, we are going to send the ticket to the person in charge and will inform you that the problem is under control.

  • Top quality support service

  • Top–quality Client Assist Service

  • Our client support Dept will be on duty for you 24x7 to to attend to all support demand tickets that you submit. We offer tech help for all the software packages that are installed in advance on your machine. These include our custom built Control Panel, the chosen OS plus the server admin panel (with regards to the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • A thorough and regularly updated articles base is incorporated into our in–house built Control Panel. It offers quick tips about how to execute all the primary website control tasks. The Help section includes in–depth how–to tutorials and step by step video training. You can access the Help area by pressing the Help or Video buttons in the top right part of each Control Panel section.