Irrespective of the fact that the hosting service supplied by the different companies is relatively the same, each provider has their own platform with its own modifications and different ways to carry out given tasks. This is the reason why, an info-laden knowledge base would be very useful both for persons with no practical experience and for tech-savvy users who will eventually find out how certain operations are performed, but will lose valuable time in the process. The objective of such a knowledge base is to help make the service fast and easy to use, saving users time and efforts. The end result is more contented customers, as they can swiftly find the information they are seeking, and a lot less work for the client care team representatives, because usually the majority of the queries and difficulties that clients have got are already included in the knowledge base. In case the articles themselves are competently written and cover more topics, you will be able to get to know more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Shared Website Hosting
If you purchase a shared website hosting package through us, you will obtain access to our thorough online help documentation where you will find info on more or less everything related to our web hosting plans. The topics vary from how to set up an e-mail address on your mobile device, to how to do various things using an .htaccess configuration file. The articles are written in an easy-to-understand fashion and include detailed guides on how to accomplish a certain operation inside your Hepsia Control Panel. You can also find information that is not connected directly with Hepsia, for example one that concerns Internet apps on your PC. The complete archive of articles will be located in the Help section of the Control Panel, but those that are applicable to a certain section can be accessed on the spot. Considering the fact that we’ve included as many topics as possible, you’ll be able to learn more or less everything about your web hosting account.
Extensive Online Documentation in Semi-dedicated Hosting
Our company’s semi-dedicated servers offer a rich article archive where you can find any information that you may need about our web hosting services or about the Hepsia Control Panel that we are using. We’ve prepared it based on the feedback that we’ve received from our customers through the years and, as a result, our articles address particular problems that you may run into and present the easiest way to solve them, for instance getting a 500 Internal Server Error message or not being able to send e-mails from your desktop computer although you have the correct SMTP settings. The articles are available in each single section of the Control Panel and you can consult them whenever you like. They can help you deepen your knowledge not only about our services, but also about the web hosting service as a whole, as they offer detailed guides and general info such as what file access permissions or cron jobs are.