Though this isn't the mainaspect in order to distinguish a trustworthy shared website hosting provider from a bad one or a reseller from an actual provider, having the option to call and speak with a live person is a sign that you are not using the services of a one-person company and that you'll be able to get in touch with someone whenever you need support. The phone support for web hosting services may vary from basic to professional, which means that the problems that can be resolved through a call vary depending on the specific provider. Generally, these issues are more basic and feature billing or first level tech issues because more complex tasks often need a support ticket where both you and the sysadmins can track what's going on with a particular issue. Nonetheless, having the option to phone call your supplier will save you lots of time and efforts for the numerous tiny problems which may eventually show up when you manage your website hosting account.
Phone Support in Shared Website Hosting
Our shared website hosting packages offer phone support fourteen hrs per day even on official holidays, which means that if you do not have an account yet, you'll be able to give us a call and find out more about our solutions or whether we will meet the system requirements for your sites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you're able to call the number that is nearer to you. In case you're an existing customer, we can help you in a timely manner with any general and billing matters as well as with various tech matters to save you time and efforts - we are aware of the fact that in some cases it is much easier talk to a live person to get things done instantly. Of course, some issues simply cannot be managed over the phone, so if this is the case you will have to use our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there will always be somebody to help you if you have any questions about the semi-dedicated server packages that we offer. Whether you'd like to learn more about our plans, you have some billing issue or some general issue, you can just give us a call. Despite the fact that some more technical issues could require a support ticket in order to give some time to our technical support team to analyze, we will help you with countless tech questions on the phone as well, saving you precious time and efforts. As we have data centers on 3 continents - in the United States, Great Britain and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we have an international number where you'll be able to get in touch with us.